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Process Excellence Analyst - Wealth Management (5133)

For a project at our client‘s site, an international bank based in Zurich, we are looking for an experienced Process Excellence Analyst - Wealth Management.

In this role, you'll be working as part of the Process Excellence team (PEX team), which acts as a center of competence for the process (re-) design and optimization work across the bank, with tools to deliver continuous front-to-back efficiency and to lead lean transformations.

Your Qualifications:

  • 5+ years experience in Change Process Management, Process Optimization, Target Operating Model design, Transformation Management or a related field, preferably in the banking environment
  • Lean Six Sigma certification with proven knowledge and skills
  • Proven experience and strong background in Wealth Management
  • Experience within Robotics Process Automation, RPA tools (e.g., Automation Anywhere, Blue Prism, Cicero OpenSpan), Target Operating Model design and Agile are an advantage
  • Fluent in English both oral and written

Your Responsibilities:

  • Assess current conditions from 5 different angles (Voice of the Customer, Process Efficiency, Metrics & Results, Mindsets & Behaviors and Organization & Skills)
  • Solve problems, optimize processes and introduce new ways of working with a focus on Continuous Improvement
  • Deliver PEX initiatives which include optimization projects and Target Operating Model design 
  • Implement solutions and ensure sustainable change
  • Lead opportunity assessments to identify suitable processes for automation
  • Collaborate with Digital PEX engagement leads and solution design specialists in identifying automation solutions
  • Coach client teams on tools and methods and helpline managers with the consistent implementation of the banks PEX Way

Are you ready for a new challenge and available immediately in Zurich? We look forward to receiving your application in MS-Word on For any questions, please contact us: +41 44 485 44 99.

Business Project / Program Manager
Subject Matter Expert
4+ months


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